12BET.com is committed to responsible gambling. Remote gambling is a legitimate form of entertainment that is experienced by millions of customers worldwide. For most customers remote gambling is an enjoyable experience, however, the reality must be accepted that a small percentage of customers engaging in remote gambling might be underage or might have a problem with gambling taking over their life and finances. Problem gambling is a gambling behavior or pattern that compromises, disrupts or damages personal, family, vocational pursuits or other major aspects of life, such as psychological, physical or social aspects. The term “Problem Gambling” includes, but is not limited to, the condition known as "Pathological", or "Compulsive" Gambling. The symptoms include increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of control manifested by continuation of the gambling behavior in spite of mounting, serious, negative consequences.
Being a socially responsible company means taking caring of our customers, means having a proactive approach about the problems that affect the community. This is why 12BET.com has adopted and is fully committed to the strictest application and enforcement of the following policies:
Limiting Access by Minors
12BET.com requires new customers to declare that they are of lawful age in their respective jurisdiction and at least 18 years old. Should we have a suspicion of a false declaration or minors attempting to use our services we will further pursue reasonable measures to verify this. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the customer to verify compliance with this policy.
12BET.com does not allow anybody under the age of 18 to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority who oversees and licenses our operation.
Furthermore, to ensure that minors do not play on our site, we require the name, address and birth date of all our customers upon sign up; information that is declared by the customer to be truthful and accurate.
We also ensure that our advertising, sponsorship and promotional activity is not targeted at minors.
We pledge to do all we can but we need your help also:
Use child protection software to block remote gambling sites from computers minors might have access to.
Do not leave the computer unattended when you are logged on to our site.
Do not share your credit card or bank account details with minors.
Do not leave the "Save Password" option enabled on any 12BET.com login screen.
Create separate profiles for minors on computers so that when they log in they cannot access your information.
If you suspect someone under the age of 18(or the lawful age in their respective jurisdiction) is registered with us as a customer, please contact us immediately.
Controlling Compulsive Gambling
Compulsive gambling does not benefit 12BET.com. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment.
12BET.com is committed to detecting and reducing compulsive gambling. We have a system to track customer's activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control.
While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other customers from becoming compulsive gamblers.
In order to help you keep control, we would like you to remember the following: Gambling should be seen as entertainment, address it as if you are paying for entertainment so do not over pay for your entertainment.
Gambling should NOT be seen as a genuine way of making money
Avoid chasing losses
Only gamble what you can afford to lose
Keep track of the time and amount of money you spend gambling
If you need to take a break from gambling, contact us for a self-exclusion or suspension account.
12BET.com follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help customers gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.
Gamble Aware
Gamble Aware aims to provide the facts about gambling in an accessible manner. They promote responsible gambling only, and support initiatives that help prevent gambling from becoming a problem and minimize gambling-related harm. For more information on problem gambling and support services, you may visit or contact:
If you do feel that you have a problem we would recommend that you consider blocking access to all gambling sites from your PC by installing blocking software such as Gam Block which works by detecting data used by gambling sites, shutting down your browser and delivering a warning message every time you attempt to access such sites. This service costs $89.95 (approx. €63 or £54) for a 1 year license and you can find further information on their website, www.gamblock.com
How do I self-exclude from 12BET.com?
12BET wants to increase the standards in our target territories; hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.
12BET.com follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help customers gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.
If you are worried about your gambling habits at any time, you can seek our assistance to activate the following tools:
Preventing Compulsive Gambling
Impose Self Limits
Request to reduce / limit the Deposit transactions and amount from your payment solution
Request changes in loss limits, bet limits, single bet limit and deposit limit
To help you set limits that are right for you, try answering this short questionnaire:
Establish what constitutes an acceptable loss before starting to gamble.
Note how often you play.
Note how long you play during each gaming session.
Use your answers to determine how much you would like to allow yourself to spend.
Request to reduce / limit the deposit transactions and amount from your payment solution
If you wish to you may request to set your deposit limit per transaction, per week or per month from your payment solution co., e.g. Neteller, Envoy, Moneybookers, and etc.
Request to change/set loss limit, bet limit, single bet limit and deposit limit
You may request to set your loss limits, bet limits, single bet limits, and deposit limits per transaction to suit your needs. Once your request has been made, it may take 24 hours to process the changes.
Please note that once the changes to your bet limits have been implemented, any request to remove the limits will be subject to a 7 day cooling off period. This means your bet limits will not be increased for 7 days after the request is made to remove the limits that were put in place.
Self Exclusion is a facility that we offer to help those customers who feel that their gambling is getting out of control by seeking our assistance to avoid getting addicted to gambling. If at any stage, you become concerned about your gambling behavior, you can request for one of the following cooling off exclusions period:
Minimum of six month up to five years self-exclusion
A permanent self-exclusion
How do I request self-exclusion from 12BET ?
You can request a self-exclusion period by contacting our Customer Service team via Live Chat Support or email us at support.india@12csd.com 24 hours a day, 7 days a week, with details of your account and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum period of 6 months.
How soon after requesting a self-exclusion will it be activated?
We will endeavor to apply your self exclusion as soon as practically possible, however, please note that this process may take a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you.
Can I re-activate my account or open a new account during the self-exclusion period?
Once you have requested for a permanent self exclusion, we will not entertain any request to reactivate your 12Bet account at any time.
Accounts that have been self-excluded other than permanently can not be reactivated or cancel the request under any circumstances until the expiry of the self-exclusion period. 12Bet self-exclusion policy involves a joint commitment from us and yourself. We will take reasonable steps to prevent you from re-opening your account or opening new accounts. Similarly, during the period of your exclusion, you must not attempt to re-open any existing account(s) or try to open any new accounts. Any new accounts you might attempt to open during self exclusion periods will also be blocked as soon as detected.
We will block your account with immediate effect after the receipt of your email request to self exclude. Once you are self-excluded, we will return all your existing closing balance with us to your registered bank / your last payment solution method that you had used. In addition, 12BET will take all reasonable measures to make sure you do not receive any promotional material during the exclusion periods.
If I would like to re-activate my account after any self-exclusion period (non permanent) , can I do this?
Only 2 attempts of self-exclusion will be honored. The 3rd attempt will be deemed as permanently self exclusion in which reactivation of the account is strictly prohibited.
At the end of the self exclusion period, you may contact our Customer Service team who will be able to advise you if you wish to commence your gambling. Please note that a 7 days cooling of period will be imposed upon your request for you to further consider your decision before your 12Bet account can be reactivated.
In order to help you keep control, we would like you to remember the following:
Gambling should be seen as entertainment, address it as if you are payingfor entertainment so do not over pay for your entertainment
Gambling should NOT be seen as a genuine way of making money.
Avoid chasing losses.
Only gamble what you can afford to lose.
Keep track of the time and amount of money you spend gambling.
If you need to take a break from gambling, contact us for a self-exclusion or suspension account.
12BET.com follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help customers gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.
Accountability and Integrity
We believe that we are only as good as our customers' perception of us. Therefore, the highest level of integrity is the only standard by which 12BET.com can operate to have our customers have that perception of us.
Transaction Processing
12BET.com adheres to all laws in its jurisdiction pertaining to fund transactions, and additionally 12BET.com abides by accepted fund transaction standards of internationally recognized payment processing entities.
Payouts
12BET.com is committed to prompt payment of customer cash out requests.
Commitment to Customer Service
At 12BET.com, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Support Department is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.
